JOB DESCRIPTION

The Salon Receptionist plays a vital role in ensuring the smooth operation of the salon by managing various administrative tasks, handling inventory, scheduling appointments, and providing exceptional customer service to clients. This position requires excellent organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced salon environment.

Client Interaction:

• Greet clients warmly and create a friendly atmosphere.
• Assist clients with appointment scheduling and inquiries about services.
• Maintain professionalism while addressing client concerns.

Appointment Scheduling:

• Efficiently manage the appointment book and coordinate schedules.
• Notify stylists of their schedules and any changes.
• Send appointment reminders to clients.

Inventory Management:

• Monitor salon inventory and place orders as needed.
• Receive and inspect incoming shipments.

Staff Rostering:

• Work with the salon manager to create and manage staff rosters.
• Coordinate with staff to accommodate scheduling preferences.

Administrative Tasks:

• Maintain client records and handle payments.
• Assist with administrative duties such as filing and data entry.

Client Relations:

• Offer exceptional customer service and collect feedback for improvement.
• Handle client complaints with empathy and professionalism.

Team Collaboration:

• Communicate effectively with salon staff to ensure smooth operations.
• Collaborate with the salon manager on strategies for efficiency.

Maintain Cleanliness and Presentation:

• Keep the reception area tidy and coordinate cleaning schedules.

QUALIFICATIONS, EXPERIENCE & SKILLS

•  High school diploma or equivalent; additional education in hospitality or business administration is a plus.
•  Previous experience in a customer service or receptionist role, preferably in a salon or spa environment.
•  Strong interpersonal skills and the ability to communicate effectively with clients and colleagues.